RETURN POLICY ► This is NOT a "buy back" program for used books
► The following are NOT eligible for Refunds OR Returns:
► Online Packages and/or Online Quiz orders which have already been fulfilled (e-mailed)
► ALL E-Book Packages
► LAB Management Book (Upgrade to Supervisor; courses 07 G / 08 G)
IF you wish to return an unused physical book ordered in error, except the Lab Mangement book, as cited above, you must return it in the same new and unused condition as sent to you, within 30 days of receipt. We suggest that you send returns with $100 insurance (USPS Priority mail includes $100 of insurance).
We will be unable to issue ANY refund IF we receive the unused book after 30 days of your initial receipt.
• RETURNS FOR REFUNDS
To return an unused book, ordered in error as part of a package, except the Lab Management book, it MUST be returned to us in the same new and unused condition as sent to you. We will then issue you a refund equal to our cost of the book less a $13.00 handling/restocking fee.
NOTE: This is NOT a “buy back” program for used books.
Any refund will be issued 10 days after our receipt of the return in new and unused condition if the return was made within 30 days of the customer’s receipt of the original order. Any refund will be issued through PayPal, less the handling/restocking fee.
• CANCEL AN ORDER
You MUST SEND AN E-MAIL WITHIN 1-HOUR of placing the order. We will cancel the order, minus a $6.00 administrative fee. The "refund" minus the administrative fee will be via PayPal.
• CANCEL / MODIFY AN ORDER AFTER IT HAS BEEN FULFILLED (E-MAILED)
You MUST SEND AN E-MAIL WITHIN 48-HOURS of placing the order. We will cancel / modify the order, minus a $13.00 administrative fee. The "refund" less the administrative fee, will be via PayPal.
• EXCHANGE AN ORDER
You MUST SEND AN E-MAIL WITHIN 1-HOUR of placing the order, stating what course/courses will be the "exchange" order, and must also include your phone number. We will use the funds from the "incorrect" order towards the "exchange" order. Any price difference will need to be paid via phone before the "exchange" order can be placed.